Amp Repair - Stereorepair.net

12 Technology Drive, Ste.13   East Setauket, NY 11733

HomeWelcomeDirections


 

 

 

 

  

CONTACT INFORMATION

 

OUR SERVICE COUNTER IS OPEN MONDAY THROUGH FRIDAY 10AM-5PM.

YOU MAY BRING YOUR AMP IN ANY TIME  DURING THESE HOURS,  NO APPOINTMENT IS REQUIRED.

E-mail:
The best way to contact us is through e-mail:
Please be as specific as  possible with your request; include nature of service desired, brand and model.  If you would like a return call please provide phone number and best time to call.
 Incoming e-mail is reviewed throughout the business day and responded to as soon as possible.
 
mailto:stereorepair@optonline.net
 
By Phone:
Due to call volume and time constraints we are not always able to answer phone calls immediately.  Please leave your name, return phone number,  purpose of call, and best time to return your call. We return all voicemail messages promptly.

631-751-1803

  Monday-Friday 10AM-5PM Eastern Time.


Our voice mail does not accept messages after business hours. Please call during business hours or use e-mail.

 

IF YOU ARE SHIPPING A AMP IN FOR REPAIR:

PLEASE CONTACT US BY PHONE OR E-MAIL FOR  A SERVICE AUTHORIZATION NUMBER
BEFORE SENDING ANY ITEM TO US
ALL PACKAGES  RECEIVED WITHOUT OUR AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE CARTON
WILL BE REFUSED WITHOUT EXCEPTION

THE BEST WAY TO SEND AN AMP IN FOR REPAIR IS IN A ROAD CASE LOCKED WITH A COMBINATION LOCK YOU CAN E-MAIL THE COMBINATION

IF THIS IS NOT POSSIBLE LOOK OVER THE INFORMATION LISTED BELOW

 

We recommend using UPS or FedEx Ground when sending items in for repair. Use strong, new cartons with at least 6" of space between any edge of the carton and the product you are sending . Many areas have packaging stores such as The UPS store, Staples, The Packaging Store, etc... These places usually do a very good job of packing and are the best way to send repair items. If you pack and ship yourself look over this list:

THE BEST WAY TO SEND AN AMP IN FOR REPAIR IS IN A ROAD CASE LOCKED WITH A COMBINATION LOCK YOU CAN E-MAIL THE COMBINATION

IF THIS IS NOT POSSIBLE LOOK OVER THE INFORMATION LISTED BELOW

  • Wrap the unit with bubble wrap (at least 3") to prevent small particles of loose material from getting into the unit and to protect from shock.
  • Be sure the unit is secure in the box and it does not slide around inside the carton.
  • Double box the unit
     
  • Always insure the item you are sending in.
  • Supply us with description of the problem you are having with the unit and daytime telephone number so we can contact you.  No advance payment is required. Please include a return address, preferably one where someone will be home during the day or your place of employment.  All repairs are returned prepaid with MC/Visa, AMEX, Discover or in advance with money order or check. Please note that we carefully pack and insure all outgoing repairs. The customer and customers shipping agent is responsible for any damage that happens to items in transit to our shop. Please pack all units carefully.
  • Please carefully pack and include all tubes unless you wish your unit to be re-tubed. If you are going to use your tubes we need to test the equipment with the tubes you are using .