You may be entitled to FREE UPS/FedEx/DHL shipments

Identifying Missed Delivery Guarantees

You probably already know that FedEx, UPS, and DHL absolutely positively guarantee their deliveries by a set time -- and if the package arrives late the sender is entitled to a full refund, everybody knows that -- right?

But what you didn't know was:

• FedEx and UPS deliver 7-10% of their packages late.

• Each year billions of dollars are owed by FedEx and UPS in refunds on late packages.

• A package is considered late if it is even as little as 60 seconds late. Late is late.  A full refund is owed to the sender on all late packages.

• FedEx and UPS' policies state that senders have only 15 days from the date of scheduled delivery to request a refund. If a refund is not requested within those 15 days, FedEx and UPS owe you nothing on those late deliveries. FedEx and UPS potentially keep billions of dollars every year that could have been collected as refunds.

• Most companies are not aware of how much money is owed to them. They are surprised to find such a high number of their packages are delivered late.

This is where we come in.

With specially designed software that processes thousands of airbills at a time, we produce a report letting you know which packages your company is owed a refund on.

Here's how it works:

1. You send us a file attachment via e-mail, containing that week's shipping information. (Note: The ONLY requirement is tracking numbers downloaded from your FedEx/UPS/DHL database)

2. We import that file into our research software and validate and verify the delivery times of your airbill numbers.

3. When the report is finished, it produces a list of airbill numbers for which a refund is due. At that point, you can submit this information to the carrier for your refund or allow us to submit to FedEx/UPS/DHL on your behalf and secure the refund for you.

4. If we recover the refund, you receive a copy of the report and an amount equivalent to 50% of the refund collected...

or

    we send the report directly to you to submit to the carrier, and invoice you for 50% of the refund amount.

If it is that simple, why not do it yourself?

If you did you would have to do it manually. You can only process 25-30 air bills at a time on the UPS or Fed Ex websites. And you would have to manually input each of those tracking numbers - correctly. If you had to verify a few hundred (or more) air bills it would take a tremendous amount of time, which costs money. Furthermore, based on your volume, you may have to have a person dedicated to this manually intensive process - otherwise someone has to have this workload added to their current load.....which means salary, benefits, managerial costs to monitor productivity, vacation and time-off considerations, hiring costs, lost time and refunds when the position is unfilled, and so on.

It's no wonder why every year potentially billions of dollars in refunds go uncollected!

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Copyright © 2005 James J McGrath
Last modified: 01/01/06