From: contact_shop@css.one.microsoft.com To: ev1_1@yahoo.com Subject: Microsoft Online Chat Session Log Date: 30 May 2006 12:41:48 -0400 This is an automated e-mail message from Microsoft Online Chat . The following information is a log of your session . Please save the log for your records . Session ID: 50920 05/30/2006 12:07:13PM CUS (moshe) CSR (Microsoft Care Team) -------------------------- CUS "I found that the authentication sticker of windows xp on my p.c is a faked sticker . Microsoft-Israel refuses to help ." CSR "Thank you for your interest in Microsoft online . How may I help you today ?" CUS "I am in the middle of 5 minutes chat , what is this question now ?" CSR "I believe I was just chatting with you , you had contacted Microsoft Israel and they were unable to help you , and I was giving you a North American email address ." CUS "It is correct ." CSR "Just in case , that e-mail again was mssupintl@one.microsoft.upgrade.com" CUS "What Microsoft is going to do with my info ?" "I understand these cheaters are your workers , but still !" CSR "I myself can log a complaint and provide you the complaint number . I am not certain what other options we can provide if Microsoft Israel will not help , however ." CUS "Are you sure your lawyers will think the same ?" "It seems to me Microsoft should do something !!" CSR "I apologize that I cannot be of more help sir , I deal primarily with North American order status requests ." CUS "I understand that , so i asked you for an address ." "It sems to me it's not a big requst ." CSR "You might ask the e-mail address above if there is a regional e-mail contact for obtaining a valid copy of Windows , however I was unable to obtain a local address directly ." CUS "I DON'T WANT A LOCAL ADDRESS !!!!!!" "You already heard the response from Microsoft-Israel ." CSR "The address above is for the North American offer for valid copies of Windows XP . I can get you the US Corporate contact information as well if you wish." CUS "I am not looking for a new license , i'm trying to fight the cheaters ." "I will have any address you can give me ." CSR "The main headquarters is at : Microsoft Corporation , One Microsoft Way , Redmond , WA 98052" "The Corporate office switchboard in the US can be reached at 1-425-882-8080 ." CUS "E-MAIL ADDRESS !!! isn't that clear ?" CSR "I will try to get an email address related to invalid copies of our software if possible . One moment ." CUS "Thank you ." CSR "I've finally found an address for you : piracy@microsoft.com" CUS "Any more adresses please ?" CSR "The only other contacts for reporting piracy are on the following webpage :" 05/30/2006 12:22:36PM Page Pushed "http://www.microsoft.com/piracy/Reporting_out.mspx" "Also , I finished logging your complaint , and the SR number is 1-855979561 , for reference ." CUS "Thank you again ." CSR "Thank you for using Microsoft Online Chat ." CUS "Do you report this issue as well ?" CSR "Unfortunately , I do not report piracy , however I have noted that Microsoft Israel was unable to help in the complaint I entered for you . Anyone with access to the complaint tool can view it with the number I gave you ." "Is there anything else I may help you with ?" CUS "I contacted earlier the "Rapid response team" , and it did no good ." "I understand it's the same with you ." CSR "I apologize again that it has been so difficult getting assistance with this issue . ," CUS "Is there any one in microsoft that is going to do something ?" CSR "I'm afraid I cannot say what the options are , since I don't handle piracy issues myself . I could only recommend forwarding these concerns to the piracy department and see if they will report this ." CUS "I checked the "reporting piracy" page now , and there isn't a single e-mail address ." CSR "You may wish to use the piracy@microsoft.com email address in this case." CUS "Yes i will ! But i'm not sure if it's a valid address or if someone will answer !!" "I already contacted few places , and it did no good ." CSR "I apologize again . This piracy e-mail is the best option I can think of ." CUS "What is the Microsoft legal department e-mail ?" CSR "I will see if I can get that for you . One moment ." CUS "I wonder if your lawyers will agree to this indifference ." CSR "I'm am trying to locate a legal department email contact if possible . ," CUS "I'm waiting ." CSR "It appears that emails can only be submitted to the legal department by a web form , and the address is not published . The web form is located here :" 05/30/2006 12:37:23PM Page Pushed "https://support.microsoft.com/common/survey.aspx?scid=sw;en;1208&showpage=1&sd=gn&ws=legal" CUS "Sounds very "Microsofty" not to be available ." CSR "I'm sorry that I could not find a direct email address sir ." CUS "I will wait to receive an adress ." CSR "The legal site leads us to the original piracy address for piracy-related issues , the web form is the only non-piracy specific contact I could find I'm afraid ." CUS "Well , we will wait until you'll do better ." "Contact anyone you want and get a better answer ." CSR "I'm afraid have provided all the options I could find for such an issue . I apologize again ." CSR "Thank you for choosing Microsoft online chat ." 05/30/2006 12:42:05PM Leave Session CSR (Microsoft Care Team) 05/30/2006 12:42:05PM Leave Session CUS 05/30/2006 12:42:05PM Session Ended If you have any questions , please contact Microsoft E-Mail Support contact_shop@css.one.microsoft.com or revisit Microsoft Online Chat for live support .