From: contact_shop@css.one.microsoft.com To: ev1_1@yahoo.com Subject: Microsoft Online Chat Session Log Date: 30 May 2006 12:09:27 -0400 This is an automated e-mail message from Microsoft Online Chat . The following information is a log of your session . Please save the log for your records . Session ID : 50919 05/30/2006 11:51:00AM Session Assigned CUS (moshe) CSR (Microsoft Care Team) ---------------------------- CUS "I found that the authentication sticker of windows xp on my p.c is a faked sticker . Microsoft-Israel refuses to help ." CSR "Thank you for your interest in Microsoft online . How may I help you today ?" CUS "How about reading the complaint i just sent you ?" CSR "Note that my department cannot generate new product keys if you had an invalid COA sticker , however I will try to locate more options for you . One moment please ." CSR "Was there any indication that the software itself was counterfeit , or was it just the sticker ?" CUS "I live in Israel , so i approached Microsoft-Israel , and i found out they work together with the cheater that sold me the software ." "Microsoft-Israel refuses to help on this issue ." CSR "I apologize that you received a bad COA key and that Microsoft Israel is unable to help . I will see if there is a program whereby you might obtain a new key or a valid copy of the software ." CUS "My question is : Do you approve this criminal behaviour ?" "I apologize in advance for my mistakes in english ." CSR "I believe you should be able to obtain help for having been sold an invalid key , certainly ." "Note that I deal more with North American orders , so I may not have all the options available in your area , however I found a site which might be appropriate :" 05/30/2006 11:59:05AM Page Pushed "http://www.microsoft.com/genuine/offers/default.aspx?displaylang=en&countrycode=" CUS "It is not a page with an answer ." CSR "You could select Israel from the list of countries . This offer may let you obtain a valid copy of the Windows Key ." CUS "Do you have an e-mail address ?" CSR "One moment , I will try to locate an e-mail or two for you ." CUS "As i explained , Microsoft-israel work WITH the cheater , they are not to be trusted ." CSR "For that offer , I only have the North American address , which is mssupintl@one.microsoft.upgrade.com . However , they may in turn have a contact that can assist Israeli concerns as well . I apologize that I do not have more options ." CUS "How do i copy the address from the screen ?" CSR "If you entered your email prior to starting this chat you might be emailed a copy , however to be safe you may wish to write it down if it will not let you copy and paste ." CUS "Isn't there any thing else Microsoft can do to "fight" these cheaters ?" CSR "I wish I could tell you sir , however I deal with order status issues myself rather than tracking counterfeit software ." "Is there anything else I may help you with ?" CSR "Thank you for using Microsoft Online Chat." 05/30/2006 12:09:35PM Leave Session CSR (Microsoft Care Team) 05/30/2006 12:09:35PM Leave Session CUS 05/30/2006 12:09:35PM Session Ended If you have any questions , please contact Microsoft E-Mail Support contact_shop@css.one.microsoft.com or revisit Microsoft Online Chat for live support .