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SHIPPING COST

We use actual shipping costs on all auctions, this is done to save YOU money. If you get more than one item, and if we can ship them together we are more than happy to do so. If you request a rate, please send us your zip code, we cannot look it up without it. If you ever feel your shipping is too high, please let us know and we will send you all the information on the package before we ship it out.

Overseas International, Alaska, Hawaii, and US Processions ship USPS - unless otherwise requested.

WE DO NOT SHIP PARCEL POST WITHIN THE US! PLEASE DO NOT ASK US TO!

Most items ship UPS. This will give you :

No extra handling, packaging, or processing fees are ever charged unless specified within an auction item. If the High bidder insist on USPS and this is a UPS deliverable item an additional handling charge could be applied. We do not specify in our auction the amount for shipping as different rates apply to different areas of the country. Please feel free to email us if you would like an approximate shipping quote prior to bidding. Please include in your message your City and Zip Code. If you have a special request for a delivery, please email us as there are always exception to all rules.

UPS is shipped Monday through Friday.
USPS is shipped Friday ONLY.

FOR DAMAGED ITEMS

 

If a shipment is damaged by UPS

Procedure required by the UPS:

  1. Notify us via e-mail or phone as soon as possible.
  2. We notify UPS of the damaged item and they inturn give us a claim #
  3. Save the box, packing materials and the broken item.
    ( You must hold on to the entire package until we notify you differently. UPS reserves the right to pickup the item at anytime during their investigation.
    They may or maynot pick up the item with 5 business days.)
  4. We will receive a form to fill out and mail back to the within a 7 to 10 business days.
  5. It can take up to 60 days to complete the process -
    so please be paitent with us as we cna only move as fast as UPS does.

 

If a shipment is damaged by USPS

Procedure required by the Post Office is :

  1. Save the box, packing materials and the broken item
  2. Take them to the post office and initiate the claim by completing the receiver's portion of a claim form
  3. The post office will send the claim form to us and we complete the sender's portion.
  4. We send the form to the Post Office Insurance Department.
  5. They send the claim settlement directly to YOU and could take up to 60 days for this claim to be processed.


FOR LOST SHIPMENT

If a shipment is not received:

 

Procedure for UPS

We give you the tracking number.
You can locate your package via UPS web site -- UPS Tracking (Click here) or (here) TRACKING PAGE
It shows you where the item is at all times and gives you an idea as to when it will arrive.
If it becomes lost please notify us either by e-mail or phone.
We will contact UPS and have them put a trace on the item.
To bad that USPS is unable to do this also.

 

Procedure for USPS

  1. Notify us by e-mail that shipment has not been received (AFTER 30 DAYS)
  2. The post office requires that we wait 30 to 45 days depending on where it was shipped to before submitting a lost claim
  3. At the end of 30 to 45 days we will check with you to see if the shipment has been received and will initiate the claim if necessary.
  4. The settlement is sent directly to you from the post office.

The above policies and procedures may vary slightly if you are outside continental USA.

 

DISCLAIMER FOR UPS SHIPPING:

We regret that certain items may not be covered if damaged in shipping. UPS does not cover mirrors, lights (including neon lights), and other certain types of glass. The high rate of possible damage on these items excludes them from being included on a damage shipping report. Therefore if an item does become damaged we can file a claim and attempt to have a refund issued. If UPS denies the claim it releases us from all liability on said item(s) as we take as much possible precautions as possible to insure that your item arrives safely and intact.

 

 

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