ALIGNa
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The details below were last updated
06-Nov-03, please visit the new site for later updates.
Helping
companies increase profits by aligning business activities with strategic
objectives
ALIGNa is an independent British company,
which provides Interim Management and consulting services in
two specialist areas:
Alignment
Alignment of business activities with strategic objectives by programme
management and delivery of
strategic planning & change initiatives, projects and mission-critical
solutions
Service
Customer services, European service
& support delivery within IT & Telecomms multi-nationals
Contact information
Interim Management:
'Interim Management is about
senior people doing important work on anything other than a permanent
payroll basis, where immediacy and flexibility are the drivers'.
- Available when needed, for a fixed or open-ended period, or n days
per week or month
- Available for ongoing management, special projects, tasks or
overload situations
- Provides cover for managers assigned to other tasks or until
permanent replacement hired
- Years of practical experience
- An outside perspective
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Specialist
area of expertise:
Alignment of business activities with
strategic objectives by programme management and
delivery of strategic planning & change initiatives, projects and
mission-critical solutions
'If you tell every employee
what the company is about, they will show you how to answer
most of its problems' - Lord Hanson1
1© Sunday Telegraph 4 November 2001.
All rights acknowledged.
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CAPABILITIES
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EXPERIENCE
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Aligning products and
services to customer needs
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- Strategic modelling to define strategic goals
& customer needs
- Customer expectations, satisfaction and
customer-focused metrics
- Leading and motivating cross-functional
quality improvement teams
- Knowledge sharing and effective use of
computer systems and data
- Contingency and disaster recovery planning
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Aligning staff to strategic
goals
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- Definition and communication of measurable
strategic goals, action plans and 'cascade' objectives
- Leading and motivating cross-functional
quality improvement teams
- People management including appraisals,
objectives, coaching, mentoring, motivation, development &
recruitment
- Employee satisfaction measurement and
improvement
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Aligning management
processes to strategic goals
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- Management By Fact and continuous improvement
- Organisation and departmental objectives
reviews
- Customer-focused and operational performance
metrics
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Achieving results
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- Goal setting
- Programme and project management in IT and
Telecomms sectors
- Multi-functional team leadership,
communication plans, risk management and financial accountability
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Improving efficiency and
reducing costs
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- Functional & strategy reviews and
continuous improvement
- Business Excellence measurement and
preparation for ISO 9000:2000 certification
- Process reviews and reengineering, including
defining operational policies and procedures (QA, documentation,
contracts, etc)
- Knowledge sharing and effective use of
computer systems and data
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Innovation and managing
change
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- Stakeholder involvement - workshops,
team-building, goal setting communications, current/desired state gap
analysis & action plans
- Shared best practices, Kaizen quick win
projects
- Continuous improvement programmes
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Please
telephone +44 (0) 118 978 7364 for further information or email help@aligna.co.uk
©Aligna Ltd. All rights
reserved. Regd. in England, No. 4296940 Regd. Office: 17 Pine Croft Road,
Wokingham, Berkshire UK RG41 4AL.
To print these pages,
please select landscape printing format
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Service
Contact
Specialist area of
expertise:
Customer services, European service &
support delivery within IT & Telecomms multi-nationals
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CAPABILITIES
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EXPERIENCE
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Operations
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- European Operations Management
- European software & hardware Support
centre / Call centre management
- Day-to-day resolution of operational &
strategic issues and conflicts
- Commercial management, including budgets,
forecasts & headcount
- Contingency and disaster recovery planning
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Customer satisfaction
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- Customer satisfaction and introduction of
customer-focused metrics
- Expectation setting, query, complaint and
escalation management
- Service-level reviews with major customers,
performance reports & SLA's
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People
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- People management including appraisals,
objectives, coaching, mentoring, motivation, development &
recruitment
- Definition and communication of goals, action
plans and objectives
- Employee satisfaction measurement and
improvement
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Improving efficiency and
reducing costs
|
- Functional and service strategy reviews and
continuous improvement
- Leading and motivating cross-functional
quality improvement teams
- Process reviews and reengineering, including
defining operational policies and procedures (QA, documentation,
contracts, ISO 9000:2000 etc).
- Identifying process 'holes' e.g. 'fault not
found' and parts logistics
- Outsourcing, including subcontractor reviews,
SLA's and contracts.
- Knowledge sharing and effective use of
computer systems and data
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Programmes, projects and
systems
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- $multi-million IT network equipment
installation and support contracts
- Multi-functional team leadership,
communication plans, risk management and financial accountability.
Programme/project reviews with clients
- Specification of call centre system
requirements.
- Implementation of mission-critical support
systems e.g. Scopus
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Please
telephone +44 (0) 118 978 7364 for further information or email
help@aligna.co.uk
©Aligna Ltd. All rights
reserved. Regd. in England, No. 4296940 Regd. Office: 17 Pine Croft Road,
Wokingham, Berkshire UK RG41 4AL.
To print these pages,
please select landscape printing format
Top
Alignment
Contact
Contact information:
Thank you for
visiting our site. Please contact us for further information.
Peter Jenkins
Director
ALIGNa Ltd
17 Pine Croft Road
Wokingham
Berkshire
RG41 4AL
UK
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Email
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help@aligna.co.uk
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Telephone
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+44 (0) 118 978 7364
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Efax
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+44 (0) 870 132 5033
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