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Thank you for visiting my page at Angelfire. Please come back and visit again! Norton AntiVirus 2003 Professional Edition for Windows 98/98SE/ME/2000/XP Copyright 2002 Symantec Corporation. All rights reserved. README.TXT August 2002 ******************************************************** GENERAL INFORMATION ******************************************************** This README.TXT file covers compatibility information, late-breaking news, and usage tips for Norton AntiVirus. It is installed on your hard disk where Norton AntiVirus files are installed. To view the Readme.txt file: 1. Using Windows Explorer, navigate to the location where your Norton AntiVirus files are installed. If you installed Norton AntiVirus to the default location, the files are in: C:\Program Files\Norton AntiVirus. 2. Double-click Readme.txt to open the file in Notepad or WordPad. The Readme.txt file includes instructions for printing it if you want to do so. 3. Close the word processing program when you are done reading the file. ************************************************ NORTON ANTIVIRUS PROFESSIONAL EDITION ************************************************ How to save an MSI log file to troubleshoot install issues -------------------------------------------------- If Norton AntiVirus fails to install, we recommend saving the NAV.LOG file that is generated by default during your installation of Norton AntiVirus. This will help the Symantec Support Team to resolve your issue faster. To locate this log file: 1. Click on "Start > Run." 2. Type the following command "%windir%\temp". 3. This should automatically launch the Windows temporary directory. 4. Find a file called "NAV.log." Sending outgoing email can be slower within Outlook Express or Outlook under Windows 2000 --------------------------------------------------- There is a known Microsoft issue with Windows 2000, Outlook Express and Outlook, (SMTP) email will send slower with Norton AntiVirus email protection enabled. Microsoft has resolved this issue and a hot fix that can be downloaded from the following website: http://support.microsoft.com/support/kb/articles /Q294/7/69.ASP Creating new user profiles after installing Norton AntiVirus on Windows 98/98SE -------------------------------------------------- Creating a new user account(s) after installing Norton AntiVirus may generate errors when accessing the following features "Scan for Virus" and "Options." To correct this issue 1. Locate the Windows directory installed on your machine. (If you have not customized any settings, this should be located at C:\Windows during a default installation of your operating system.) 2. Browse to the following folder in your windows directory: C:\Windows\All Users\Application Data\Symantec 3. Copy the entire "Symantec" folder from "c:\Windows\All Users\Application Data\Symantec" to C:\Windows\Profiles\All Users\Application Data\ Symantec" Norton AntiVirus Toolbar integration with Windows Explorer -------------------------------------------------- Norton AntiVirus automatically adds a toolbar button to the first Microsoft browser launched after installation. Other Microsoft browsers can be manually added by right-clicking the Explorer toolbar and selecting Norton AntiVirus. Please note: There is a known Microsoft bug the Norton AntiVirus can show up as a duplicate menu item. This is documented in the following Microsoft knowledge base article: http://support.microsoft.com/support/kb/articles /Q231/6/21.ASP Network Associates PGP compatibility issue ------------------------------------------ Network Associate's PGP encrypts the boot record, preventing Norton AntiVirus from scanning them for viruses. Digitally signing emails in Outlook Express 6.x and Office XP --------------------------------------------------- Outlook Express 6.x offers the ability to digitally sign emails to ensure that they are not modified during transfer. Norton AntiVirus email protection will modify the emails during virus repair. This will create an Outlook alert stating the message has been modified. Incompatibility with Office 2000 & Outlook XP and the Norton AntiVirus Plug-in on Windows 98 -------------------------------------------------------- Office 2000 will cause a hang when inserting infected documents on Windows 98. Outlook XP will cause a hang when creating a new email on Windows 98. This is resolved by upgrading the DCOM version to version 1.3 or later. This upgrade can be downloaded from: http://www.microsoft.com/com/ Auto-Protect (NAVAPW32.EXE, NAVAP.VxD, and SYMEVNT.386) ------------------------------------------------------- Auto-Protect and Inoculation ignore disk label (volume label) changes to prevent false virus alerts. Viruses cannot use the disk label to infect your system. For the same reason, changes to the OEM ID in a boot record are not reported. By design, Auto-Protect does not report writes to a boot sector or master boot record if the new sector is identical to the one previously on the drive. For example, you may use a disk editor to write back the same data to a boot sector or master boot record. Disable Auto-Protect temporarily before you save the file. Dynamic Volumes on Windows 2000 and XP -------------------------------------- Norton AntiVirus does not fully support Dynamic Volumes. Scanning these drives may result in the error message "Unable to read boot record on drive." This is because these drives are not bootable. However, Norton AntiVirus will scan the drive for infected files. MO drive incompatibility with Norton AntiVirus ---------------------------------------------- When Norton AntiVirus scans certain MO drives such as the Olympus Turbo MO 640S III, you may experience a system crash when scanning your hard drive. To correct the problem you are required to Disable Int 13 support for the drive. To disable Int 13 support: 1. Click "Start >Settings >Control Panel." 2. Double-click on the System icon. 3. In the System Properties dialog box, click "Device Manager." 4. Ensure "View devices by type" is selected. 5. In the device list, expand Disk drives. 6. Double-click the disk drive item defining your MO drive. (For example, OLYMPUS MOS364) 7. Click the Settings tab. 8. On the Settings panel, uncheck the box next to Int 13 unit. (This disables Int 13 support for the drive) 9. Click "OK" to close the MO drive's Property Settings dialog. 10. Click "OK" to close the System Properties dialog. 11. Click "Yes" when prompted to restart your computer. Updating Windows 98/Millennium video drivers for Auto-Protect ------------------------------------------------ Some video drivers for Windows 98/Millennium may cause display corruption or an apparent system lock up when an Auto-Protect alert is generated. To correct the problem, upgrade to the latest version of the video driver. Using Norton AntiVirus with directory symbolic links/NTFS junctions ---------------------------------------------- Using directory symbolic links, also known as NTFS junctions, on Windows 2000 or Windows XP machines may increase hard drive scanning times due to repeated scanning. *************************************************** ADVANCED PROTECTION *************************************************** If you install Norton Utilities over a version of Norton AntiVirus Professional Edition, restart your computer to be sure the Norton Protected Recycle Bin is performing correctly. ******************************************************** END OF FILE ******************************************************** Norton AntiVirus 2003 Professional Edition for Windows 98/98SE/ME/2000/XP Copyright 2002 Symantec Corporation. All rights reserved. README.TXT August 2002 ******************************************************** GENERAL INFORMATION ******************************************************** This README.TXT file covers compatibility information, late-breaking news, and usage tips for Norton AntiVirus. It is installed on your hard disk where Norton AntiVirus files are installed. To view the Readme.txt file: 1. Using Windows Explorer, navigate to the location where your Norton AntiVirus files are installed. If you installed Norton AntiVirus to the default location, the files are in: C:\Program Files\Norton AntiVirus. 2. Double-click Readme.txt to open the file in Notepad or WordPad. The Readme.txt file includes instructions for printing it if you want to do so. 3. Close the word processing program when you are done reading the file. ************************************************ NORTON ANTIVIRUS PROFESSIONAL EDITION ************************************************ How to save an MSI log file to troubleshoot install issues -------------------------------------------------- If Norton AntiVirus fails to install, we recommend saving the NAV.LOG file that is generated by default during your installation of Norton AntiVirus. This will help the Symantec Support Team to resolve your issue faster. To locate this log file: 1. Click on "Start > Run." 2. Type the following command "%windir%\temp". 3. This should automatically launch the Windows temporary directory. 4. Find a file called "NAV.log." Sending outgoing email can be slower within Outlook Express or Outlook under Windows 2000 --------------------------------------------------- There is a known Microsoft issue with Windows 2000, Outlook Express and Outlook, (SMTP) email will send slower with Norton AntiVirus email protection enabled. Microsoft has resolved this issue and a hot fix that can be downloaded from the following website: http://support.microsoft.com/support/kb/articles /Q294/7/69.ASP Creating new user profiles after installing Norton AntiVirus on Windows 98/98SE -------------------------------------------------- Creating a new user account(s) after installing Norton AntiVirus may generate errors when accessing the following features "Scan for Virus" and "Options." To correct this issue 1. Locate the Windows directory installed on your machine. (If you have not customized any settings, this should be located at C:\Windows during a default installation of your operating system.) 2. Browse to the following folder in your windows directory: C:\Windows\All Users\Application Data\Symantec 3. Copy the entire "Symantec" folder from "c:\Windows\All Users\Application Data\Symantec" to C:\Windows\Profiles\All Users\Application Data\ Symantec" Norton AntiVirus Toolbar integration with Windows Explorer -------------------------------------------------- Norton AntiVirus automatically adds a toolbar button to the first Microsoft browser launched after installation. Other Microsoft browsers can be manually added by right-clicking the Explorer toolbar and selecting Norton AntiVirus. Please note: There is a known Microsoft bug the Norton AntiVirus can show up as a duplicate menu item. This is documented in the following Microsoft knowledge base article: http://support.microsoft.com/support/kb/articles /Q231/6/21.ASP Network Associates PGP compatibility issue ------------------------------------------ Network Associate's PGP encrypts the boot record, preventing Norton AntiVirus from scanning them for viruses. Digitally signing emails in Outlook Express 6.x and Office XP --------------------------------------------------- Outlook Express 6.x offers the ability to digitally sign emails to ensure that they are not modified during transfer. Norton AntiVirus email protection will modify the emails during virus repair. This will create an Outlook alert stating the message has been modified. Incompatibility with Office 2000 & Outlook XP and the Norton AntiVirus Plug-in on Windows 98 -------------------------------------------------------- Office 2000 will cause a hang when inserting infected documents on Windows 98. Outlook XP will cause a hang when creating a new email on Windows 98. This is resolved by upgrading the DCOM version to version 1.3 or later. This upgrade can be downloaded from: http://www.microsoft.com/com/ Auto-Protect (NAVAPW32.EXE, NAVAP.VxD, and SYMEVNT.386) ------------------------------------------------------- Auto-Protect and Inoculation ignore disk label (volume label) changes to prevent false virus alerts. Viruses cannot use the disk label to infect your system. For the same reason, changes to the OEM ID in a boot record are not reported. By design, Auto-Protect does not report writes to a boot sector or master boot record if the new sector is identical to the one previously on the drive. For example, you may use a disk editor to write back the same data to a boot sector or master boot record. Disable Auto-Protect temporarily before you save the file. Dynamic Volumes on Windows 2000 and XP -------------------------------------- Norton AntiVirus does not fully support Dynamic Volumes. Scanning these drives may result in the error message "Unable to read boot record on drive." This is because these drives are not bootable. However, Norton AntiVirus will scan the drive for infected files. MO drive incompatibility with Norton AntiVirus ---------------------------------------------- When Norton AntiVirus scans certain MO drives such as the Olympus Turbo MO 640S III, you may experience a system crash when scanning your hard drive. To correct the problem you are required to Disable Int 13 support for the drive. To disable Int 13 support: 1. Click "Start >Settings >Control Panel." 2. Double-click on the System icon. 3. In the System Properties dialog box, click "Device Manager." 4. Ensure "View devices by type" is selected. 5. In the device list, expand Disk drives. 6. Double-click the disk drive item defining your MO drive. (For example, OLYMPUS MOS364) 7. Click the Settings tab. 8. On the Settings panel, uncheck the box next to Int 13 unit. (This disables Int 13 support for the drive) 9. Click "OK" to close the MO drive's Property Settings dialog. 10. Click "OK" to close the System Properties dialog. 11. Click "Yes" when prompted to restart your computer. Updating Windows 98/Millennium video drivers for Auto-Protect ------------------------------------------------ Some video drivers for Windows 98/Millennium may cause display corruption or an apparent system lock up when an Auto-Protect alert is generated. To correct the problem, upgrade to the latest version of the video driver. Using Norton AntiVirus with directory symbolic links/NTFS junctions ---------------------------------------------- Using directory symbolic links, also known as NTFS junctions, on Windows 2000 or Windows XP machines may increase hard drive scanning times due to repeated scanning. *************************************************** ADVANCED PROTECTION *************************************************** If you install Norton Utilities over a version of Norton AntiVirus Professional Edition, restart your computer to be sure the Norton Protected Recycle Bin is performing correctly. ******************************************************** END OF FILE ******************************************************** .......... . . . . . . . . .
