Objective: An inside sales/customer service or outside sales position with a progressive company where my technical, communication, sales and organizational skills are needed. Qualifying Skills: * Dependable and conscientious * Excellent communication/listening skills * Good problem-solving skills * Strong computer skills * Experience dealing with customer complaints * Detail-oriented and well-organized * Experienced supervisor/manager Related Experience: Customer Service Representative, Cameron and Barkley Co., Raleigh, NC [1997 to present] * Responded to customer requests for products by accurately receiving orders from suppliers and assembling orders for shipment in a timely manner * Sold electrical and industrial products to contractors * Organized counter promotional events to demonstrate suppliers' products to customers * Initiated promotion to sell aged inventory resulting in a $10,000 profit, reduced inventory and cost savings to customers * Assigned several key accounts based upon success as an inside sales representative * Expedited orders to inform customers of order status * Created purchase orders with suppliers so non-stock and specialty products are available at customer's request * Sold electrical, industrial, OEM and electronic supplies and products generating $1.3 million in sales for 1998 * Researched sources to provide customers with the best pricing and availability for products Engineering Assistant A, Underwriters Laboratories, Inc., Research Triangle Park, NC [1993 - 1997] * Initiated Field Report Investigations to ensure compliance with UL Standards * Conducted research and contacted clients to obtain information * Investigated claims that were incorrect and/or misleading in clients' advertising about their UL Product Safety Registration Engineering Assistant B, Underwriters Laboratories, Inc., Research Triangle Park, NC [1991 to 1993] * Evaluated customers' quality systems against an established quality standard (ISO9000) * Provided clients with information, cost, and addressed questions and concerns on quality system auditing * Assisted clients in attaining ISO9000 Quality Service Certification * Provided reports to Quality Auditing engineers * Scheduled quality assessment dates for clients Schurtman/page 2 Customer Service Manager, Thomas Electronics, Wayne, NJ [1989 to 1990] * Provided customer support by expediting, tracking and assisting in testing, repair and replacement of returned or refurbished cathode ray tubes (CRTs) * Issued material return authorizations and provided repair/refurbishing pricing to customers * Performed data entry functions to maintain production schedules * Updated and advised customers of repair cost and ship dates to meet their needs * Contributed to product quality by analyzing returns and reporting defects * Developed new tracking system code * Provided cost data to sales, purchasing and accounting departments * Supervised three staff members Service Technician Gordon & Thomas Co., West Orange, NJ [1985 to 1987] * Responded to customer complaints and requests for repairs on commercial and domestic washers and dryers * Diagnosed mechanical, electrical, electronic and plumbing malfunctions on these machines * Provided personal contact to address clients' complaints Education: Applied Electronic Technology Certificate January 1986 National Education Center, RETS Campus Major: Electronic Engineering Technology BA, May 1997 North Carolina State University, Raleigh, NC Major: History Additional Training/Course Work: Distributor Training, Time Management, Quality Process Training, ISO Audit Training, ISO Basic, Psychology of Achievement, Exceptional Customer Service, Inside Sales Training Military Service: October 1980 to September 1984 U.S. Navy Aviation Ordnanceman, Third Class, USS Forrestal (CV-59) Honorable Discharge Computer Skills: Word Processing: Microsoft Word; Spreadsheet: Microsoft Excel, Lotus 1-2-3; Presentations: Microsoft PowerPoint; Operating Systems: Windows (3.0, 95, 98); Internet Browser: Netscape Navigator; Internet Research; DOS-based order entry/maintenance software (Cameron and Barkley)

My own homepage-Sephiroth(i made this for mark)