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My Resume

Objective:
An inside sales/customer service or outside sales position with a progressive company where my technical, communication, sales and organizational skills are needed.
				
Qualifying Skills:
* Dependable and conscientious 
* Excellent communication/listening skills
* Good problem-solving skills
* Strong computer skills 
* Experience dealing with customer complaints
* Detail-oriented and well-organized
* Experienced supervisor/manager

Related Experience:

Customer Service Representative, Cameron and Barkley Co., Raleigh, NC [1997 to present]
* Responded to customer requests for products by accurately receiving orders from suppliers and assembling orders for shipment in a timely manner
* Sold electrical and industrial products to contractors
* Organized counter promotional events to demonstrate suppliers' products to customers
* Initiated promotion to sell aged inventory resulting in a $10,000 profit, reduced inventory
and cost savings to customers
* Assigned several key accounts based upon success as an inside sales representative
* Expedited orders to inform customers of order status
* Created purchase orders with suppliers so non-stock and specialty products are available at customer's request
* Sold electrical, industrial, OEM and electronic supplies and products generating $1.3 million in sales for 1998
* Researched sources to provide customers with the best pricing and availability for products

Engineering Assistant A, Underwriters Laboratories, Inc., Research Triangle Park, NC [1993 - 1997]
* Initiated Field Report Investigations to ensure compliance with UL Standards
* Conducted research and contacted clients to obtain information
* Investigated claims that were incorrect and/or misleading in clients' advertising about their UL Product Safety Registration

Engineering Assistant B, Underwriters Laboratories, Inc., Research Triangle Park, NC [1991 to 1993]
* Evaluated customers' quality systems against an established quality standard (ISO9000)
* Provided clients with information, cost, and addressed questions and concerns on quality system auditing
* Assisted clients in attaining ISO9000 Quality Service Certification
* Provided reports to Quality Auditing engineers
* Scheduled quality assessment dates for clients


Schurtman/page 2 

Customer Service Manager, Thomas Electronics, Wayne, NJ  [1989 to 1990]
* Provided customer support by expediting, tracking and assisting in testing, repair and replacement of returned or refurbished cathode ray tubes (CRTs)
* Issued material return authorizations and provided repair/refurbishing pricing to customers
* Performed data entry functions to maintain production schedules
* Updated and advised customers of repair cost and ship dates to meet their needs
* Contributed to product quality by analyzing returns and reporting defects 
* Developed new tracking system code
* Provided cost data to sales, purchasing and accounting departments
* Supervised three staff members 


Service Technician Gordon & Thomas Co., West Orange, NJ [1985 to 1987]
* Responded to customer complaints and requests for repairs on commercial and domestic washers and dryers
* Diagnosed mechanical, electrical, electronic and plumbing malfunctions on these machines
* Provided personal contact to address clients' complaints

Education:
Applied Electronic Technology Certificate January 1986
National Education Center, RETS Campus
Major: Electronic Engineering Technology

BA, May 1997
North Carolina State University, Raleigh, NC
Major:  History

Additional Training/Course Work:
Distributor Training, Time Management, Quality Process Training, ISO Audit Training, ISO Basic, Psychology of Achievement, Exceptional Customer Service, Inside Sales Training 

Military Service:
October 1980 to September 1984
U.S. Navy Aviation Ordnanceman, Third Class, USS Forrestal (CV-59)
Honorable Discharge

Computer Skills:	
Word Processing: Microsoft Word; Spreadsheet: Microsoft Excel, Lotus 1-2-3; Presentations: Microsoft PowerPoint; Operating Systems: Windows (3.0, 95, 98); Internet Browser: Netscape Navigator; Internet Research; DOS-based order entry/maintenance software (Cameron and Barkley)

My own homepage-Sephiroth(i made this for mark)

Email: bows62@hotmail.com