6101 Cypress Point Dr
(972) 270-9410 (H)
(469) 233-4368 (Cell)
Seeking a challenging position with
progressive company in the computer science field that can utilize my computer
proficiency skills and education in
Hardware/OS: IBM PS/2 PS/1; 486/Pentiums; IBM PC-DOS v 6.3; MS-DOS v 6.22; Windows XPP/XPH/2000/NT/ME/98/95; A++ Certification; UNIX (Solaris).
Languages: PL/SQL; Oracle; C/C++; Java; Visual Basic; Pascal; Assembly; HTML 3.0. Software: Microsoft Exchange; Microsoft Internet Explorer; MS- Office; MS- Works sutie 2002; Microsoft Front Page; FTP; Lotus 1-2-3 v 4.01; Word-perfect Suite; Adobe PhotoShop; dBase III+; Fox base+; Word Star Rel. 4.0.
Graduated, summer 2002
Bachelor of Science in Computer
Science, from University of Texas at Dallas,
Wrote several programs, libraries
and scripts on different platforms such as Windows NT, Windows 98, using C/C++.
Wrote several utilities for
Database projects through SQL queries.
Worked on most programs on Unix
(Solaris) machine environment.
Maintained the Web sites, by using
Microsoft Front Page.
Aug 1998 – Present: Software
Support Engineer/Team Lead Stream International Inc. Dallas, Texas.
Support on wireless systems
configurations over the phone and on site. Trained the technical staff over
different methods of wireless system support.
Also supported installation, setup and troubleshoot cable modem
connectivity for all windows and Macintosh versions. Diagnosed and resolved
TCP/IP configuration issues. Supported reinstallation of Network Interface Cards
and the drivers associated with those to resolve hardware issues. Supported
Outlook and Outlook Express setup as well as POP3 mail configuration in
accordance with the High Speed Data service provider. Supported installation of
Internet Applications and LAN configuration for optimal performance, provided on
hand and over the phone technical support as Tier II engineer. Worked on high
call volume status and handle almost 80 calls per working day for Inbounds and
Outbound. This position also requires communicating effectively with customers,
and trained the new technical persons.
Mar 1996 – July 1998: Technical Support Representative Stream International Inc. Dallas, Texas.
providing technical support to customers in areas of features, installation and
utilization of software running on various systems. (MS-Office Suite Support)
Supported software installations, programmed automated tasks and troubleshoot a
comprehensive corporate business package on MS Windows 95, MS Windows 98, MS
Windows NT 4.0, MS Windows ME, MS Windows 2000 and MS Windows XP systems
environment. Configured Office packages according to client needs, by creating
templates. Trained users on all aspects of the software package, act as team
lead. Provided on hand and over the telephone technical/software support. Also,
assist customers in using E-Mail and Internet. Reported and logged each and
every call in the most appropriate manner. Worked on high call volume for
incoming calls and handle over 90 calls per working day.