Customers forget very quickly; therefore give fast service.
Treat your customer's complaints as suggestions!
Make yours a customer-oriented business.
Each of youe employees should visit your customers. Even accounts people. Follow-up on complaints and suggestions is a must.
Customer satisfaction is affordable and profitable because a satisfied customer becomes your salesman forever.
Customers want answers to their problems; they are not impressed by your carpets and chandeliers.
The essence of marketing is to create customers; profits will follow.
Give the customers the best you have and the customers will give you back the best they have.
Keep on checking with your key customers about your employees. Do it discreetly.
If you are not busy meeting customers, you're forcing them to visit your competitors.