Quality is really a way of managing an organization.
The more people trust you, the more people buy from you.
Your business will be a 'rice bowl' or a 'rust bowl' depending on your attitude today.
Only those who can give 'the best for the least' will survive, and others will be for sale.
The system, not the workers, causes the great majority of quality problems.
Never run down the product of your competitor- your customer won't believe you anyhow!
In a buyer's market the best is still in the sellers' market.
Never speak ill of your competitors.