Using the Shopping Cart
We've made shopping at ActiveHealth.com very easy to do. Once you've found an item that interests you, simply click on the "BUY" button found next to the item, or click on the "Add To Shopping Cart" button to the right of the product detail page. Clicking on either of these buttons will automatically add the item to your shopping cart. Both the "BUY" and Add To Shopping Cart" buttons will be prominently displayed to the right of the price information or to the right of the product on the detail page.
After you've added an item to your shopping cart, you can either continue shopping or checkout immediately. Simply click on the button "Return to Shopping" if you wish to continue shopping, or click on "Checkout" if you are ready to complete your purchase.
Viewing Your Shopping Cart
At any time while shopping at ActiveHealth.com, you can see everything in your shopping cart simply by clicking on the shopping cart icon at the top of each page. When you click on the shopping cart icon, it will display the quantity, product name and description, and pricing information, and subtotal. When you proceed to "checkout", you will be asked to specify which way you want your products shipped. This screen will also give you the shipping rates for each method of shipping.
Changing or Deleting Item Quantities
After you've added an item or items to your shopping cart, you can change the quantity or remove the item entirely at any time. To change the quantity or remove the item, simply change the quantity on the shopping cart page, then click on the "Update" button next to the quantity field. Please note, your shopping cart will automatically be emptied if you leave ActiveHealth.com without Checking Out.
Fast Checkout using Instant Order
We at ActiveHealth.com know your time is valuable and want to make your shopping experience with us as convenient as possible. So we've developed Instant Order Shopping which enables you to place an order simply by clicking a single button. Using this option, you won't have to fill-out the entire on-line order form every time you reorder. This option is available once you've made an initial purchase from ActiveHealth.com.
Your Instant Order Settings: The first time you make a purchase with us, you'll be asked to choose a password. When your transaction is completed, our system will automatically store your shipping address, shipping method, and payment information on our secure server. This information is stored securely in a password-protected system, and it is only accessible by you. So next time you visit ActiveHealth.com, you can order an item simply with a single click. This option will save you time and make your shopping experience with ActiveHealth.com much more convenient.
Changing Your Instant Order Settings Any time you want to change, turn on, or turn off your Instant Order Shopping feature, simply click on the "Account" icon next to the shopping cart icon at the top of each page. This will take you to a screen that asks you for your e-mail address and password. Once you've entered this in, you will be given the option to change, update, turn on or turn off your Instant Order Shopping feature.
When you are ready to complete your purchase, simply click the "Checkout" button within the shopping cart page. This will automatically take you to the on-line order form. If you are a first-time shopper or you do not have your Instant Order Settings turned on, you will be asked to enter your shipping address, shipping method, and payment method. After you have entered this information, you will then select the "Place Order" button.
When you place an order, your order will be transmitted over our secure server. When you use our secure server, ActiveHealth.com guarantees your security.
The ActiveHealth.com Secure Shopping Guarantee:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If an unauthorized and fraudulent charge were ever to occur as a result of shopping at ActiveHealth.com, we will cover the entire liability for you, up to the full $50. ActiveHealth.com grants this added protection for you only if there is an unauthorized use of your credit card resulting from purchases made at ActiveHealth.com's secure server. In the event of an unauthorized or fraudulent charge on your credit card, you must inform your credit card provider in accordance with its policies and procedures.
The ActiveHealth.com Safe, Secure Shopping Guarantee protects you and your privacy while shopping at ActiveHealth.com. With this guarantee, you'll never have to worry about the safety of using your credit card at ActiveHealth.com.
We guarantee that every purchase you make at ActiveHealth.com is 100% safe and private. If an unauthorized charge were ever to be made as a result of shopping at ActiveHealth.com, you are totally protected. Read the details of our Safe, Secure Shopping Guarantee.
Paying By Credit Card
At ActiveHealth.com, you can pay for your purchase using any of the following credit cards: Visa, MasterCard, Discover, and American Express.
You can safely enter all of your credit card information using our secure server. Your personal account information will be encrypted using Secure Socket Layer (SSL) encryption technology.
Sales tax of 7.50% will be charged to all orders shipped to addresses in California. No sales tax is required on orders shipping to addresses outside of California.
Once you place your order, you will automatically be sent a confirmation of your order via e-mail. If you wish to find out the status of your order, you can find out simply by e-mailing us at orders@activehealth, or clicking "Check previous orders" link.
ActiveHealth.com uses state-of-the-art inventory tracking technology that minimizes the likelihood of a product being backordered. However, in the event a product is backordered, you will be notified of this via e-mail within 24-hours of placing your order. We will ship the balance of your order immediately upon receiving it in our warehouse. You will not be charged any additional shipping charges for the remainder of your order.
Returns & Exchanges
We at ActiveHealth.com stand behind all of the products we sell and we want you to feel completely comfortable knowing that you are protected in the event you are not satisfied with your purchase for any reason. For this reason, we offer a 4 month unconditional satisfaction guarantee. If you are not 100% satisfied with your purchase from ActiveHealth.com any time up to 4 months from the time you received your merchandise; ActiveHealth.com will give you a full refund of your purchase excluding shipping and handling. If ActiveHealth.com ships a product to you in error, we will refund the entire cost of the product and shipping.
If you need to return an item for any reason, you may do so by sending the package along with your packing slip to:
12526 High Bluff Drive, Suite 300
San Diego, CA 92130