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Satisfaction Guarantee

At ActiveHealth.com, we are 100% committed to making your shopping experience with us totally risk free. For this reason, ActiveHealth.com offers a 4-month unconditional satisfaction guarantee. If you are not 100% satisfied with your purchase from ActiveHealth.com any time up to 4 months from the time you received your merchandise, ActiveHealth.com will give you a full refund of your purchase excluding shipping and handling. If ActiveHealth.com ships a product to you in error, we will refund the entire cost of the product and shipping.
We stand behind all of the products we sell and we want you to feel totally confident knowing that you are protected in the event you are not satisfied with your purchase for any reason.

Privacy Guarantee

At ActiveHealth.com, we respect and honor your privacy. We understand that you want to keep your personal information private. For this reason, ActiveHealth.com offers our exclusive Privacy Guarantee. Simply stated, ActiveHealth.com guarantees we will keep all of your personal information private and secure. We will not share your name or any of your personal information to any other party for any reason whatsoever. So you can rest assured that when you shop at ActiveHealth.com, your personal information will remain private.

Safe, Secure Shopping Experience

You can be 100% confident that when you shop at ActiveHealth.com your personal information is absolutely safe and secure. We at ActiveHealth.com guarantee that every transaction you make with us will be 100% safe and secure. When you place an order with ActiveHealth.com or access your account information, we use the most advanced secure servers available. All your information is encrypted using Secure Socket Layer (SSL) encryption technology. Using this advanced technology, your credit card and other personal information is encrypted as it passes across the Internet and cannot be breached in transit.
You are further protected by the U.S. Government. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If an unauthorized and fraudulent charge were ever to occur as a result of shopping at ActiveHealth.com, we will cover the entire liability for you, up to the full $50. We at ActiveHealth.com grant you this added protection only if there is an unauthorized use of your credit card resulting from purchases made at ActiveHealth.com's secure server.

TRUSTe Membership

ActiveHealth.com is a licensee of the TRUSTe Privacy Program. This statement discloses the privacy practices for ActiveHealth.com. When you visit a Web site displaying the TRUSTe trustmark, you can expect to be notified of what personally identifiable information of yours is collected; what organization is collecting the information; how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under the company's control; and how you can correct any inaccuracies in the information.
Questions regarding this statement should be directed to customerservice@activehealth.com.com.
If the Web site has not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact TRUSTe (http://www.truste.org/users/watchdog.html).

What Information We Collect, Why We Collect It, And How We Use It To Better Serve You

At ActiveHealth.com, providing each one of our customers with exceptional customer service is our number one priority. In an effort to provide you with this extraordinarily high level of service, we must collect information about you so we can better understand your personal needs and wants as they relate to health and wellness. This information will enable us to customize the ActiveHealth.com web site to match your personal interests.
Specific areas from which we collect data include:

  • Ordering and Shipping Information.
    When you place an order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This information is necessary for us to process and fulfill your order. For your protection, we use Netscape's Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as encrypted code, then decoded on ActiveHealth.com's secure server. It cannot be read or breached in transit.
     
  • Personalized Shopping Experience.
    We personalize your shopping experience by asking you specific information about your vitamin and supplement preferences, and the specific health concerns you may have. We ask these questions within the checkout page after you have placed an order. Of course these questions are optional, but by answering them, we can personalize your shopping experience based on what your interested are. For example if you are primarily interested in Sports Supplements, or Weight Loss Products, or Herbal Supplements, by telling us this, we can personalize your shopping experience and recommend products in these specific categories.
     
  • Instant Order Shopping.
    During the checkout process, we ask you to choose a password. This feature allows you to place future orders for any item in the store with a single click. This saves you time and makes it easier to order items you want, without having to reenter all the same ordering and shipping information. All your personal Instant Order settings are password protected in our secure server so it is not accessible by anyone but you. Updating or changing your Instant Order settings is easy. You can select your Instant Order Settings on the left navigation bar to make instant changes, or you can simply forward any changes or updates to customerservice@activehealth.com We will confirm all changes made to your Instant Order settings by e-mail.
     
  • Personal Notification Services.
    When you sign up for our Personal Notification Service, we request your e-mail address so we can notify you at certain intervals when it is time to reorder.
     

Your Personalized Shopping Experience

We at ActiveHealth.com personalize your shopping experience by asking you specific information about your vitamin and supplement preferences, and specific health concerns you may have. We ask these questions within the checkout page after you have placed an order. Of course these questions are optional, but by answering them, we can personalize your shopping experience based on what your interested are. For example if you are primarily interested in Sports Supplements, or Weight Loss Products, or Herbal Supplements, by telling us this, we can personalize your shopping experience and recommend products in these specific categories.

Cookies

Cookies are small bits of information that are stored by your browser on your computer's hard drive. Cookies do not reveal any personal information, but they do enable us to provide customer service and convenience features such as ActiveHealth.com's Instant Order shopping, allowing you to place an order with a single click of the mouse. Most Web browsers automatically accept cookies, but this option can be changed to prevent them. If you browser does not allow cookies, you can still enjoy most all of the features at ActiveHealth.com.

Search Tips

We've designed our web site to be intuitive and easy-to-use. The fastest way to find something is by using the Search box at the top of each page. If you know the product name, brand, or category of the product you are looking for, type it in the Search box and hit return or enter on your keyboard. Or you can hit the "GO" button next to the Search box.
You can use quotes around search items such as "Vitamin C". You can use AND to combine two terms such as "Chromium AND Picolinate" to find all Chromium Picolinate products. You can also use OR to find either item when you use multiple keywords.
If you are looking for products or information related to a specific category such as Prostate Health, Sexual Health, Weight Loss, Arthritis/Joint Pain, Heart Health, or Anti-Aging, you can simply select one of these six tabs at the top of the page to go directly to that department. Our store features product information, reviews, and sale items related to each specific department.
In each main department, you can find information on specific conditions and/or ailments.

Information presented at ActiveHealth.com is designed for educational purposes only and is not a substitute for medical advice from a qualified physician or other licensed health care practitioner. The information provided through ActiveHealth.com should not be used for diagnosing or treating a health problem or disease. If you have or suspect you may have a health problem, you are encouraged to consult with your health care provider.
Copyright © 2004 Active Health, Inc. All Rights Reserved


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