Carol Lee Smith
119 Bramblebush Lane · Laurel, MD 20724· Telephone:(301) 617-0758 Email: clee_1997@yahoo.com

KEY QUALIFICATIONS
u Well organized with excellent oral, written and interpersonal communication skills
u Positive attitude and team orientation with experience in fund raising, public relations, financial and office management
u The ability to work independently, be flexible, handle multiple projects and tasks simultaneously, and institute creative improvements
which allow better management work flow
u Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality of work

Education
Columbia Union College
8/79 - 5/81
Completed two years of course-work towards a Business Management Degree

Software Knowledge
Word perfect 6.1, Fundmaster, Quatro Pro, Windows 95, Presentations, Aldus Pagemaker, Microsoft Word, Excel, Power Point,
and a variety of physician practice management software packages.

Experience
Trinity Mother Frances Health System, Tyler, TX
TYLER REHABILITATION CLINIC
Site Manager 8/98 to Present
Oversee daily business operations of rehabilitation clinic; maintain policy and procedures; generate and maintain required records, reports and statistics to meet Federal, State and JCAH-O standards; research al information to complete billing process; resolve billing problems; advise and counsel patients on payment procedures/processes to ensure payments are made; oversee the orders, supplies as necessary to keep materials on hand at all times; prepare and oversee budget preparation and expenditures; orchestrate monthly staff meetings and conduct meetings for physician issues; active in hiring, firing and performance evaluation of clinic staff.

Washington Adventist Hospital Foundation, Takoma Park, MD
Development Associate 2/97 to 7/98
Plan, organize and conduct annual giving programs including: Direct Mail; Event Planning; Phon-a-thon; Cultivation Events; Planned giving seminars; Develop and maintain links with prospects and donors; Cultivate, organize and direct volunteers

Occupational Therapists & Associates, Inc., Dover, DE
Practice Manager 7/96 to 1/97
Responsible for marketing and public relations on behalf of the practice; accounts receivable management; and customer service.

Kent & Queen Anne's Hospital, Chestertown, Maryland
Administrative Assistant, Laboratory 10/93 to 6/96
Assisted in the management of the Laboratory Department by performing a variety of administrative duties. Responsibilities included: Compiling, preparing and maintaining appropriate reports, statistics and documentation for use in inspection and accreditation process; Composing, typing, reviewing, and editing various correspondence and miscellaneous documents on behalf of the Laboratory Manager and Pathologist (Director of the Laboratory); Processing invoices for payment; Preparing time cards for payroll; Processing patient charges; Updating the Maryland Cancer Registry; morphology coding; Researching and compiling pricing data for competitive bids by various reference laboratories; Installing and updating computer software as necessary; Maintaining and updating various Procedure Manuals through the Laboratory to keep in compliance with inspecting and accrediting agencies.

Washington Adventist Hospital, Takoma Park, Maryland
Public Relations and Community Health Education Assistant 4/92 to 9/93
Duties included all daily administrative and secretarial work. Responsibilities included: Managing inquiries / registration / accounts receivable for classes offered to the community; Writing and managing distribution of press releases and flyers; preparing course materials; Preparing quarterly class reports for Community Health Education fitness, educational and cooking classes; Updating hospital Board about current hospital and/or healthcare news and trends; Monitoring Public Relations Department purchase journal reports; Soliciting copy for hospital newsletters; Distributing hospital newsletters and new publications; Filling requests for hospital newsletters; Distributing hospital newsletters and new publications; Filling requests for hospital brochures / public relations materials.

Self employed, Takoma Park, Maryland
Legal Transcriptionist 1990 - 1992
Transcribe criminal court hearings for Baltimore City, local County Government hearings, deportation and exclusion hearings by the Executive Office for Immigration Review, bankruptcy hearings, and private depositions.

Marter & Smith, M.D., P.A. (General Surgeons), Takoma Park, Maryland
Bookkeeper 1984 - 1990
Duties included: Accounts receivable management, accounts payable, payroll, word processing utilizing Word Perfect 5.1, transcription, organization of manual accounts receivable system, researched, trained and implemented computerized accounts receivable system, front desk / reception responsibilities, appointment and surgical scheduling with appropriate patient education, maintained office inventory, ordered supplies, CPT-4 Coding, ICD-9 Coding, researched and implemented schedule of charges, filled in as needed for receptionist, scheduling secretary and nurse, supervised clerical and nursing staff. (This office did not have an office manager. All Administrative responsibilities were performed by the Bookkeeper).