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  1. 5 How do I change my email address? BKP

  2. 12 How do I uninstall existing antivirus software? BKP

  3. 31 How do I subscribe to the Dispatch Newsletter? BKP

  4. 34 How do I cancel my Dispatch Newsletter subscription? BKP

  5. 66 What is your refund policy? BKP

  6. 67 How do I get support for 3B Software FreeMem Pro, NetBoost, or PowerTweaks? BKP

  7. 71 How do I view my account history? BKP

  8. 75 How do I get support for ALS Software MemoKit? BKP

  9. 76 How do I get support for Anonymizer.com software? BKP

  10. 77 How do I activate my registration or account? BKP

  11. 78 How do I get a user guide or manual for my subscription? BKP

  12. 79 How do I update VirusScan Online and how often should I do this? BKP

  13. 83 How do I get support for Ascentive RamRocket, SpeedPak, WebRocket, or WinRocket? BKP

  14. 86 What are the features and advantages of the Clinic? BKP

  15. 88 How do I get support for Bonzi.com InternetBoost 2001? BKP

  16. 90 How do I cancel my free trial subscription?

  17. 91 How do I change my account information if I use a Passport to log in at the McAfee.com MSN website? BKP

  18. 92 How do I change my email address if I use a Passport to log in at the McAfee.com MSN website?

  19. 95 Why does McAfee.com bill an additional $5.00 USD to process check payments?

  20. 96 How much do subscriptions cost if I live outside of the United States?

  21. 102 How do I contact Technical Support?

  22. 105 How do I activate my account if the link in the email message does not work?

  23. 107 How do I create a Rescue Disk using VirusScan Online?

  24. 109 Why do I receive a credit card error message when I try to subscribe or renew?

  25. 112 What is the McAfee.com Security Service available through http://msn.mcafee.com?

  26. 113 What features are available in VirusScan Online?

  27. 115 How can I get a previous copy of the Dispatch Newsletter?

  28. 119 What happens to the expiration date of my subscription if I renew early?

  29. 124 How do I view the End User License Agreement, or EULA?

  30. 130 What is the Personal Firewall and what does it do?

  31. 133 Can I purchase gift certificates and use other promotional offers towards the purchase?

  32. 134 How do I retrieve my login password?

  33. 135 How do I contact Technical Support via free online chat?

  34. 136 How are gift certificates redeemed and activated?

  35. 137 How do I renew my subscription and how much will it cost?

  36. 138 What does First Aid Online include and how do I use it?

  37. 142 How do I install or reinstall Personal Firewall or Personal Firewall Plus?
  38. 143 How do I install or reinstall Privacy Service?

  39. 144 What does Uninstaller Online include and how do I use it?

  40. 145 What does Oil Change Online include and how do I use it?

  41. 147 How do I install or reinstall VirusScan Online?

  42. 148 How do I install or reinstall VirusScan Wireless?

  43. 150 How do I purchase a subscription on Windows 95, 98, ME, NT, or 2000?

  44. 153 How do I install or reinstall McAfee Visual Trace?

  45. 154 How do I install or reinstall VirusScan Online if I use Passport to log in at the McAfee.com XP website?
  46. 157 How do I log in to my account?

  47. 160 Why do you ask for my password during registration?

  48. 161 How do I reinstall ActiveShield when a 'missing components' error message appears?

  49. 163 How do I purchase multiple licenses to McAfee.com services?

  50. 172 How do I get customer and technical assistance for NeoTrace Pro or NeoWatch?

  51. 175 As a McAfee.com trial or paid subscriber, how do I unsubscribe from your mailing lists?

  52. 181 How do I upgrade OEM VirusScan after my free trial period has expired?

  53. 182 How do I register or upgrade OEM (preinstalled) VirusScan?

  54. 188 How do I set up my subscription for automatic renewal?

  55. 189 How do I navigate the McAfee.com website or use a service if your pages don't load completely?

  56. 191 What options do I have to purchase a subscription?

  57. 194 What is your privacy and security policy on holding customer information?

  58. 197 How do I purchase McAfee Visual Trace?

  59. 203 How do I submit a refund request for my purchase of retail Oil Change?

  60. 207 Why does my account show that my subscription has expired?

  61. 210 How do I get my password if I use a Microsoft Passport login to access my account?

  62. 213 How do I reinstate my cancelled or refunded subscription?

  63. 218 How do I install or reinstall VirusScan Online if I use Passport to log in at the McAfee.com MSN website?
  64. 219 How do I install or reinstall Personal Firewall if I use Passport to log in at the McAfee.com MSN website?
  65. 220 How do I install or reinstall Privacy Service if I use Passport to log in at the McAfee.com MSN website?
  66. 222 How do I scan my computer for viruses using VirusScan Online?

  67. 223 Is my credit card information safe on your website?

  68. 224 How do I verify my Internet browser settings to use the online applications?

  69. 225 What is Silhouette?

  70. 226 On how many computers can I use my subscription?

  71. 233 How do I subscribe to VirusScan Online on Windows XP?

  72. 235 What operating systems are supported by McAfee.com online application?

  73. 236 How do I purchase a single incident PIN for Technical Support?

  74. 245 How do I uninstall the McAfee.com Agent?

  75. 247 How do I uninstall Personal Firewall or Personal Firewall Plus?
  76. 248 How do I uninstall Privacy Service?

  77. 250 How do I uninstall VirusScan Online?

  78. 256 How can I tell if VirusScan Online is properly installed?

  79. 257 How can I find information on a specific virus or hoax?

  80. 258 What is the difference between VirusScan and Clinic?

  81. 260 How do I transfer VirusScan 5.x or 6.x to Clinic ?

  82. 263 What is McAfee Visual Trace and how do I purchase it?

  83. 264 What is McAfee.com Web View, where do I go to download it, and how do I get suppport for it?

  84. 265 What is the Dispatch Newsletter?

  85. 267 How do I install Winsock 2 to use the Personal Firewall on Windows 95?

  86. 322 How do I get support for JMTek USBDrive?

  87. 323 What is JMTek USBDrive?

  88. 324 How can I find out which Passport login email address was used to register my account?

  89. 325 How do I install or update VirusScan Online if the download freezes?
  90. 326 How do I log in to my account on Windows XP using a Passport login?

  91. 327 How do I view my account history if I use a Passport to log in at the McAfee.com XP website?
  92. 328 How do I purchase gift certificates for your online services?

  93. 329 Can I use Netscape browsers with the online applications?

  94. 331 How do I get a receipt for OEM (preinstalled) VirusScan to use towards a rebate?

  95. 335 How do I request a refund for a Technical Support PIN?

  96. 352 Does McAfee.com software detect 'Magic Lantern'?

  97. 354 How do I contact support for McAfee Software Division products?

  98. 358 Can I use the online services if I have a Pentium processor slower than 486?

  99. 359 How do I purchase an upgrade to retail VirusScan?

  100. 360 How do I get a refund for a call made to Technical Support using the 900 telephone number?

  101. 361 How do I get customer or technical support for Norton AntiVirus?

  102. 362 Are Dispatch Newsletters available in languages other than English?

  103. 367 Why do I get a message to enable ActiveX even after I have already done so?

  104. 368 Why am I prompted to log in after I have already done so?

  105. 372 How do I reinstall if I already paid for my service?

  106. 373 What is a Microsoft .NET Passport and what are the benefits in using one?

  107. 374 How do I access my account if I use a Passport to log in at the McAfee.com MSN website?
  108. 375 Does McAfee.com recommend any of the software advertised on its own website?

  109. 376 Are McAfee.com applications compatible with Windows XP?

  110. 377 How do I remove the VBS/SST@MM, or AnnaKournikova worm?

  111. 378 What is an ActiveX control?

  112. 379 What is a back door?

  113. 380 What is an applet?

  114. 381 What is a cookie?

  115. 382 What is EICAR and what is the EICAR test file?

  116. 383 What is java script?

  117. 384 What is a registry key?

  118. 385 What is a DLL, or library file?

  119. 386 What is a macro and how does it relate to macro viruses?

  120. 387 What is an MP3 file?

  121. 388 What is the difference between on-demand and on-access virus scanning?

  122. 389 What is an operating system?

  123. 390 What is a trojan horse program?

  124. 391 What is VB Script?

  125. 395 What is a virus?

  126. 396 What is a virus hoax?

  127. 397 What is a worm?

  128. 398 What is a ZIP file?

  129. 399 What is heuristic scanning?

  130. 400 Does VirusScan Online scan email attachments?

  131. 405 Can I have a CD-ROM version of VirusScan Online, or another online application?

  132. 407 Why is there a black 'X' on my Agent icon, i.e. the red square with the white 'M'?

  133. 412 How do I remove the Badtrans worm? XX
  134. 413 How do I remove the Blebla, or Romeo and Juliet, worm?

  135. 414 How do I remove the BuddyList trojan?

  136. 416 How do I remove the Funlove trojan?

  137. 417 How do I remove the W32/Ska, Happy 99, virus?

  138. 418 How do I remove the Hybris worm?

  139. 419 How do I remove the JS/Seeker.gen trojan?

  140. 421 How do I remove KRIZ worm?

  141. 422 How do I remove the LoveLetter (Columbia) VBS worm?

  142. 423 How do I remove W32/MAGISTR@MM?

  143. 424 How do I remove W32/MSINIT.worm?

  144. 425 How do I remove the NAVIDAD worm?

  145. 426 How do I remove the Nimda virus?

  146. 428 How do I remove W32/ProLin@MM?

  147. 429 How do I remove the W32/SirCam@MM worm?

  148. 431 How do I remove the UNINSTALLMS.EXE/MINE.EXE trojan?

  149. 432 How do I remove the APS, or AOL password-stealing, trojan?

  150. 433 How do I remove a BACKDOOR-G trojan?

  151. 435 How do I remove the Blackstone trojan?

  152. 436 How do I remove the BuddyList trojan in DOS?

  153. 437 How do I remove the Choke worm?

  154. 438 How do I remove the W32/Goner@mm worm?

  155. 439 How do I remove the Homepage worm?

  156. 440 How do I remove the Kak worm?

  157. 441 How do I remove the Keypanic trojan?

  158. 442 How do I remove the Life Stages worm?

  159. 443 How do I remove LoveLetter/NewLove and the variants?

  160. 444 How do I remove the W32/Matcher@MM worm?

  161. 445 How do I remove the W32/MTX worm?

  162. 446 How do I remove the NETWORK.VBS worm?

  163. 448 How do I remove W32/Pretty.Worm?

  164. 449 How do I remove the W32/QAZ.worm?

  165. 450 How do I scan for viruses in DOS?

  166. 451 How do I remove the SoFunny Virus?

  167. 453 How do I send a suspected virus to McAfee.com?

  168. 454 How do I install VirusScan Online if I get an 'Incorrect VShield Device Driver Version' error?

  169. 455 Why did my subscription expire even though it's set up to be automatically renewed?

  170. 459 Why does Microsoft Outlook or Internet Explorer slow down after installing ActiveShield?

  171. 461 How do I manually uninstall VirusScan (VShield) Version 2.x?

  172. 462 How do I manually uninstall VirusScan (VShield) Version 3.x?

  173. 463 How do I manually uninstall VirusScan (VShield) Version 4.0.x?

  174. 464 How do I manually uninstall VirusScan (VShield) Version 5.1?

  175. 468 How do I manually uninstall Personal Firewall?

  176. 471 What should I do if I get script errors when navigating the McAfee.com website?

  177. 479 Why am I not getting my automatic update notification for VirusScan Online?

  178. 481 What is the McAfee.com Agent?

  179. 491 How do I install VirusScan Online if 'an error occured while downloading the installation package'?

  180. 492 Why do I get an Error 230 or 235 message when I install VirusScan Online?

  181. 493 How do I install VirusScan Online if I get an Error 102, 103, 104, or 105 message?

  182. 494 How do I install VirusScan Online if I get an Error Result 3 message?

  183. 495 How do I upgrade Personal Firewall if the download does not start?

  184. 497 How do I get support for MemTurbo II or NetTurbo?

  185. 498 Why do I get an Error 254 message when I install VirusScan Online?

  186. 501 How do I use BOOTSCAN.EXE?

  187. 510 What are my support options?

  188. 512 How do I contact Customer Support?

  189. 522 Why do I receive a 'user not found' error message when reporting an event?

  190. 526 How do I report an event if I think my computer is being hacked?

  191. 539 How do I uninstall VirusScan Online with the 'failed to remove McAfee.com Online shortcuts' error?

  192. 540 How do I turn off the VirusScan Online automatic check for updates?

  193. 541 Does VirusScan Online scan zipped files?

  194. 543 Why do I sometimes need to restart my computer after installing updates to VirusScan Online?

  195. 544 Why doesn't VirusScan Online work for users with User rights only?

  196. 545 Why is my computer slower after installing VirusScan Online?

  197. 546 What should I do if VirusScan Online cannot clean or delete a virus?

  198. 547 Why are the events, listed in the Personal Firewall, colored differently?

  199. 548 What is an Internet Protocol, or IP?

  200. 549 Do I need to change the Personal Firewall settings to use IM applications?

  201. 550 Why do tests of the Personal Firewall indicate that some of my computer ports are unsecured?

  202. 551 Do I need to reinstall Personal Firewall if I change my Internet connection or provider?

  203. 552 Will Personal Firewall work with my company's VPN connection?

  204. 553 Does Personal Firewall work with Internet Connection Sharing, or ICS?

  205. 554 What is packet switching?

  206. 555 What is a port?

  207. 559 How do I remove my Temporary Internet Files using Internet Explorer 6.x on Windows XP?

  208. 595 How do I update Personal Firewall manually?

  209. 596 How do I install or reinstall Personal Firewall if I use a Passport login on Windows XP?

  210. 597 How do I update VirusScan (VShield) Version 3.x?

  211. 601 How do I get support for GoBack?

  212. 604 How do I change or enter 'My Home Location' when using Visual Trace?

  213. 605 Why are you requesting my credit card information through a 'Credit Card Update' window?

  214. 606 Do I need to provide my credit card information when I get the 'Credit Card Update' window?

  215. 607 Why does a 'Credit Card Update' window prompt me to enter my credit card information?

  216. 608 Will my credit card be automatically billed when my subscription expires?

  217. 609 Will my credit card information, provided through the 'Credit Card Update' window, be shared?

  218. 610 Can I change a Personal Firewall setting to stop interruptions from blocked connection attempts?

  219. 614 Do I need to change any settings to use Personal Firewall with Internet games and, if so, how?

  220. 615 Do I need to change any settings to use Personal Firewall with my cable or DSL modem?

  221. 616 When using the Personal Firewall, how do I know which security level is best for me?

  222. 617 Is the Personal Firewall compatible with Guard Dog or PGP?

  223. 618 Is the Personal Firewall warning me against safe events or someone trying to hack into my computer?

  224. 619 How can I tell if Personal Firewall is properly installed?

  225. 620 Are you going to charge me for the subscriptions that have already expired?

  226. 628 How do I install VirusScan Online if the download is freezing at the mcappins.cab file?

  227. 630 How do I install VirusScan Online if the download is freezing at the mghtml.cab file?

  228. 631 How do I install VirusScan Online if the I am getting an HTTP error during the download?

  229. 632 How do I install VirusScan Online if the I am getting an 'Error on page' message?

  230. 633 How do I configure Personal Firewall to allow traffic through a specific port?

  231. 634 What is stored by McAfee.com when I choose to send information to Hackwerwatch.org?

  232. 635 What can I expect from the upgraded Personal Firewall compared to the one I've used in the past?

  233. 636 Besides submitting my information to Hackerwatch.org, is there anything else I can do?

  234. 637 If I clear my Personal Firewall log, can I retrieve that information later?

  235. 638 In the Personal Firewall, what is the difference between 'default' and 'recommended'?

  236. 639 Is there a way I can be alerted to 'banned IP's' attempting to access my machine?

  237. 640 Will Personal Firewall recover my log and settings if I reinstall?

  238. 641 Why would I want to buy the Personal Firewall when I can download one for free?

  239. 642 What does it mean when my Personal Firewall icon in the system tray flashes?

  240. 643 If I cancel my automatic renewal option, will you remind me to renew when my subscription expires?

  241. 647 How do I view Marvin's kick ars VSO instructions? XX
  242. 649 How do I disable VirusScan Online?

  243. 651 If I provide my credit card information for automatic renewal, will you notify me when I'm billed?

  244. 654 How do I know if Personal Firewall is up to date?

  245. 655 How do I check the 'version' of Personal Firewall installed on my computer?

  246. 656 If I already have Personal Firewall, will I be able to 'upgrade' to the Plus version? And, if so, how?

  247. 657 Is Personal Firewall compatible with a gateway router and is it recommended?

  248. 658 Can Personal Firewall inform me of who is trying to get into my computer system?

  249. 659 When using the Personal Firewall, what is the difference between the ports listed?

  250. 660 Does Personal Firewall have outbound filtering?

  251. 661 Can I ban a range of IP addresses through Personal Firewall?

  252. 662 Will I, or can I, receive any reporting of my submissions to HackerWatch.org

  253. 663 Is Personal Firewall compatible with File Transfer Protocol, or FTP?

  254. 664 How do I configure Personal Firewall using Remote Desktop with Windows XP Professional?

  255. 665 If I purchased McAfee.com services as a Cendant DPP Club Member, what are my support options?

  256. 671 How do I contact McAfee.com with questions related to investing in its stock?

  257. 679 How do I block specific websites using the Privacy Service?

  258. 680 How do I stop personal information from being sent through the Internet using Privacy Service?

  259. 681 How do I allow cookies from specific websites through Privacy Service?

  260. 682 How do I block Internet advertisements when using Privacy Service?

  261. 683 How do I make a backup copy of my Privacy Service settings and options?

  262. 684 How do I add new Internet users to the Privacy Service?

  263. 685 How do I remove a user from the Privacy Service?

  264. 687 How do I change a user's age group in Privacy Service?

  265. 688 How do I change my user password in Privacy Service?

  266. 690 How do I change a user's time limits in the Privacy Service?

  267. 695 How do I install or reinstall EasyRecovery?

  268. 696 How do I install or reinstall EasyRecovery Pro?

  269. 697 Did I completely lose my user settings when upgrading Privacy Service?

  270. 698 Does McAfee.com call customers to solicit subscription renewals?

  271. 699 What are the features and advantages of the Privacy Service?

  272. 700 As the Administrator, how do I change a user's password in the Privacy Service?

  273. 701 How do I subscribe to Personal Firewall on Windows XP?

  274. 702 How do I change my account information if I use a Passport to log in at the McAfee.com XP website?
  275. 703 What is HackerWatch.org?

  276. 704 How do I get and use a HackerWatch ID number?

  277. 705 How do I ban a specific IP address through Personal Firewall?

  278. 706 What should I do if I think I have a virus?

  279. 707 Does Personal Firewall keep track of all the times that I have been hacked?

  280. 708 What security setting does McAfee.com recommend for the Personal Firewall? XX

  281. 709 How do I install VirusScan Online if I get an 'Error 106' message?

  282. 714 Why am I getting a _blank screen when installing Personal Firewall on Windows 2000/NT?

  283. 715 How do I disable the Personal Firewall?

  284. 721 How do I uninstall EasyRecovery?

  285. 722 Does McAfee.com provide stand-alone trials or free downloads of any online subscriptions?

  286. 731 How do I clean or remove an infected file(s) from C:\_RESTORE directory?

  287. 736 How do I know if a blocked Internet attempt was a hacker attempt?

  288. 739 What does the 'Lockdown Connection' option in Personal Firewall mean?

  289. 742 How do I disable Privacy Service?

  290. 744 What do I do if an invalid operating system message appears after installing VirusScan Online?

  291. 746 Why does McAfee.com collect sales tax for an online purchase?

  292. 750 Why does the 'Credit Card Update' window continue to appear after I have updated my billing information?

  293. 760 What are the features and advantages of EasyRecovery?

  294. 761 How do I remove the VBS_PICA.gen worm?

  295. 772 Why don't you have a toll free telephone number for Customer and Technical Support?

  296. 777 How do I purchase multiple licenses to VirusScan Online for computers running Windows XP?

  297. 787 Why do I receive a 'script error on page' message when accessing the VirusScan Online features? XX
  298. 788 Will McAfee.com bill me one US dollar for updating my billing information?

  299. 789 What is the difference between EasyRecovery and EasyRecovery Pro?

  300. 790 What is the function of the Event Log in Privacy Service?

  301. 794 Which handheld operating systems are supported by VirusScan Wireless?

  302. 795 How do I get support for McAfee VirusScan 5.x or 6.x?

  303. 796 How do I upgrade my web, or Internet, browser?

  304. 798 What is McAfee.com's mailing address?

  305. 799 Who is that woman pictured on your website?

  306. 800 Where can I find press releases about McAfee.com?

  307. 802 How do I upgrade/install VirusScan Online if I get 'Error line:284' or 'Error on Page (Overflow)'?

  308. 805 What is the difference between Clinic and VirusScan Online?

  309. 806 What do I do if nothing happens when I select Web Site, Store, or Support in the Agent icon menu? XX
  310. 807 What do I do if nothing happens when I select Virus Information or Virus Map in the Agent icon menu? XX
  311. 808 How do I use the McAfee.com Rescue Disk to remove a boot sector virus?

  312. 809 What is the difference between VirusScan and VirusScan Online?

  313. 821 How can I find out which version of Internet Explorer is installed on my computer?

  314. 832 What do I do if I cannot print and get a Spool32 error after installing VirusScan Online?

  315. 837 What should I do if I get script errors when installing or updating VirusScan Online?

  316. 839 What do I do if I get a 'runtime error' when installing VirusScan Online?

  317. 848 How do I get support for Fix-It Utilities or PowerDesk Pro?

  318. 849 How do I install or reinstall Clinic?

  319. 858 What do I do if I get 'Mghtml caused an invalid page fault in module MCSCAN32.DLL' while using Scan?

  320. 859 What should I do if Performance Optimizer freezes while running on my computer?

  321. 866 What should I do if VirusScan Online continuously prompts me to update every two hours?
  322. 867 What do I do if I get a 'Slow or Intermittent Connection' error when installing or updating VirusScan Online?
  323. 870 How do I remove my Temporary Internet Files (Cache) and ActiveX Controls?

  324. 871 How do I verify that VirusScan Online has been properly updated or upgraded?

  325. 880 How do I become a reseller or affiliate of McAfee.com products and services?

  326. 881 Will my virus protection still work if my VirusScan Online subscription has expired?

  327. 882 What should I do if the installation of Personal Firewall hangs when installing on my laptop?

  328. 883 How do I change or update the credit card information you have on file for my subscription?
  329. 884 How do I check which programs are currently running on my computer?
  330. 888 How do I reinstall Fix-it Utilities?
  331. 894 What is the difference between Clean, Clean All, Delete, and Delete All when using VirusScan Online?
  332. 895 How will Personal Firewall Plus be different from the current Personal Firewall?
  333. 896 What do I do if I can't see the 'Update' button in the VirusScan Online update window?
  334. 897 Why am I asked to update my profile, or account, information after I have already cancelled automatic renewal?
  335. 905 How do I uninstall VirusScan Online manually?
  336. 906 How do I get support for McAfee QuickClean?
  337. 907 How do I get support for McAfee Internet Security?
  338. 908 How do I get support for McAfee Firewall?
  339. 909 How do I get support for McAfee Utilities?
  340. 910 How do I get support for McAfee PGP Personal Security?
  341. 911 How do I get support for Dr. Solomon's Virex?
  342. 912 How do I get support for McAfee Office?
  343. 914 What is a hacker?
  344. 915 How do I get support for Kontiki?
  345. 916 What is Fix-It Utilities?
  346. 920 How do I get support for Cybersavvy?
  347. 921 Are Ford Motor Company employees eligible for any McAfee.com special offers?
  348. 924 How do I change my account password?
  349. 938 If installation does not work under AOL
  350. 939 How can I find out who is hacking into my computer using Personal Firewall Plus?
  351. 940 How do I set up 'My Home Location' to trace an event using Personal Firewall Plus?
  352. 941 Why was I billed more for a subscription now being offered at a discounted price?
  353. 945 Do McAfee.com online services support Mac OS?
  354. 951 How do I cancel the automatic renewal option on my account?
  355. 952 How do I subscribe to Privacy Service on Windows XP?
  356. 953 How do I install or reinstall Privacy Service if I use Passport to log in at the McAfee.com XP website?
  357. 954 How do I renew my subscription if I originally purchased using Windows XP?
  358. 957 How do I install or update VirusScan Online if the 'Variable is undefined 'FillConstsArray'' error appears?
  359. 959 How do I contact the McAfee Store at Digital River?

  360. 964 How do I change 'My Home Location' within Personal Firewall Plus?
  361. 968 What is the McAfee.com SecurityCenter?
  362. 969 How do I install or reinstall SecurityCenter?
  363. 970 How much does the SecurityCenter cost?
  364. 972 Do I need to be a McAfee.com subscriber to install the SecurityCenter?
  365. 973 As a current subscriber, how do I get the SecurityCenter?
  366. 975 What are the benefits of the SecurityCenter?
  367. 976 What free McAfee.com product trials come with the SecurityCenter?
  368. 977 What free services are included in the SecurityCenter?
  369. 978 What is My Security Index?
  370. 979 What is the Alert system available in the SecurityCenter?
  371. 980 What is the Worldwide VirusMap?
  372. 981 What is the Virus Information Library?
  373. 982 What is the Hacker Vulnerability Scanner?
  374. 983 Where does the SecurityCenter information come from?
  375. 984 What are the system requirements for SecurityCenter?
  376. 985 Does SecurityCenter work with my existing McAfee.com services?
  377. 986 Will the Security Center protect me from viruses?
  378. 987 Will the Security Center protect me from hackers?
  379. 988 What are McAfee.com’s Grid Security Services?
  380. 989 Who is on the grid when using Grid Security Services?
  381. 990 Why is McAfee.com offering the SecurityCenter?
  382. 991 What is Project 'M2' and how is the SecurityCenter related?
  383. 992 Which email software programs are compatible with SpamKiller?
  384. 993 Does SpamKiller work with AOL?
  385. 994 Does SpamKiller work with web-based email?
  386. 995 Will using SpamKiller increase the risk of virus attacks?
  387. 996 How do I enter my serial number if I've purchased SpamKiller after installing the trial version?
  388. 997 How do I move messages from SpamKiller to my email program?
  389. 998 How do I stop my email program from starting when I get new email and am using SpamKiller?
  390. 999 Why can't I import my Netscape Address book?
  391. 1000 Why is SpamKiller suspended when I open the window?
  392. 1001 Does SpamKiller contain advertising technologies or so-called 'spyware'?
  393. 1002 How do I open SpamKiller after installing it?
  394. 1003 Why does all the spam seems to be getting through SpamKiller?
  395. 1004 How do I switch off automatic checking in my email program to use SpamKiller?
  396. 1005 Is the online purchasing system for SpamKiller secure?
  397. 1006 How do I get a free trial version of SpamKiller?
  398. 1007 How do I purchase SpamKiller?
  399. 1008 As a paid user, how do I install or reinstall SpamKiller?
  400. 1009 How do I uninstall SpamKiller?
  401. 1011 Why is my Summary (or Events) section empty in Personal Firewall or Personal Firewall Plus?

  402. 1012 Can I print the event logs in Personal Firewall or Personal Firewall Plus?
  403. 1013 How can I identify the name and contact information of a potential hacker using Personal Firewall Plus?
  404. 1014 If I already have Visual Trace or NeoTrace, how do I use it with Personal Firewall Plus?
  405. 1015 Why is the McAfee.com SecurityCenter icon, i.e. the red square with the white 'M', black?
  406. 1016 Why doesn’t the Rescue Disk feature work with NTFS partitions?

  407. 1017 What happens to a file when it is quarantined?
  408. 1018 Why would I need to quarantine a file?
  409. 1020 How do I disable automatic updating?
  410. 1021 As a paid subscriber, how do I access the Clinic utilities?
  411. 1027 How do I uninstall VirusScan Wireless for Palm OS?
  412. 1028 What do I do if I accidentally delete VirusScan Wireless from my Palm device?
  413. 1029 How do I update VirusScan Wireless?
  414. 1030 How do I change the time that VirusScan Wireless automatically checks for updates?
  415. 1036 How do I install VirusScan Online if the installation fails at 'Invoking HTML Dialog Object'?
  416. 1038 How do I remove the Klez worm?
  417. 1041 How do I reinstall QuickClean if I purchased it from the Members Only Store?
  418. 1042 Do I need to reinstall my service when I renew my subscription?
  419. 1046 Why is my Virus Scan falsely detecting JS/Exploit-BackCSS?

  420. 1050 How do I learn more about an event reported in Personal Firewall?

  421. 1052 How do I install MemoKit if I purchased it from the Members Only Store?

  422. 1053 How do I uninstall Privacy Service manually?

  423. 1060 What is the SecurityCenter?

  424. 1061 What are Grid Security Services?

  425. 1064 Why is the 'Update' check still scheduled after turning off automatic updates?

  426. 1065 How do I scan for viruses if there is no 'Scan' button?

  427. 1068 How do I get a free trial of Personal Firewall?

  428. 1069 How do I get a free trial of Privacy Service?

  429. 1070 What is VirusScan Wireless?

  430. 1071 How do I get help with SpamKiller?
  431. 1075 How do I use VirusScan Online to scan for viruses if I purchased through the McAfee.com XP website?
  432. 1076 How do I use VirusScan Online to scan for viruses if I purchased through the McAfee.com MSN website?
  433. 1082 How do I reinstall Spamkiller if I purchased from NovaSoft?
  434. 1084 Does NeoWatch work with Internet Connection Sharing?
  435. 1084 Does NeoWatch work with Internet Connection Sharing?
  436. 1085 How does NeoWatch impact system performance and traffic?
  437. 1086 How do I use Windows Event Viewer to troubleshoot NeoWatch installs in Windows 2000?
  438. 1087 What do I do if the 'event type code being reported is unknown' message appears in NeoWatch?
  439. 1088 How do I know if a NeoWatch warning is someone hacking my computer?
  440. 1089 What do the color-coded events mean in the NeoWatchLog?
  441. 1090 When I connect to www.grc.com with NeoWatch, why does it says my NetBios port is open?
  442. 1091 Does NeoWatch have outbound filtering?
  443. 1092 What happened to NeoWorx Hack Tracer?
  444. 1093 What do I do if NeoWatch 2.2 Log crashes when reporting events?
  445. 1094 What do I do if a NeoWatch 2.2 STOP Error occurs in Windows 2000?
  446. 1095 Why doesn't the NeoTrace installer your store emailed me work?
  447. 1096 Does NeoTrace support users behind Proxy Servers?
  448. 1097 How do I use NeoTrace through a firewall?
  449. 1099 Why does NeoTrace Pro require Internet Explorer?
  450. 1100 Why does NeoTrace load slowly?
  451. 1101 How do I set 'My Home Location' in NeoTrace?
  452. 1103 What happened to the Node View in NeoTrace?
  453. 1104 Why do some networks show up as '*' in NeoTrace?
  454. 1105 What are signed decimal values in NeoTrace?
  455. 1106 Where is the neoloc.ini file located in NeoTrace?
  456. 1107 What do I do if I cannot get an output file in the Command Line Options in referencing the Neoloc.ini file?
  457. 1108 Can NeoTrace Pro trace to the individual's computer?
  458. 1109 Does NeoTrace Work on Windows ME/XP?
  459. 1110 Can NeoTrace run on the Mac?
  460. 1111 Is there a NeoTrace for Windows 3.11?
  461. 1112 Does NeoTrace work with non-MS TCP/IP Stack?
  462. 1113 When tracing an email address in NeoTrace, why do I get an error message?
  463. 1114 Why doesn't Microsoft.com respond to NewTrace traces?
  464. 1115 Why doesn't NeoTrace work with WinGate?
  465. 1116 Why does NeoTrace only show 2 nodes?
  466. 1117 Why are IP addresses with leading zeros displayed differently in NeoTrace?

  467. 1118 Why does NeoTrace crash after starting my computer?
  468. 1119 Why does NeoTrace crash in Map Mode?
  469. 1120 How do I install or reinstall without paying again?
  470. 1121 What is the jdbgmgr.exe virus and do I need to remove it?
  471. 1122 How do I get support for the Atari or Casino games purchased through the Members Only Store?
  472. 1123 How do I remove the Downloader-w Trojan?
  473. 1124 How do I uninstall SecurityCenter?
  474. 1125 Does any McAfee.com service protect against spyware or adware?
  475. 1129 How do I know which McAfee.com service to buy for my PC?
  476. 1135 What is SpamKiller?
  477. 1138 How do I install or reinstall MemTurbo and NetTurbo if I purchased from the Members Only Store?
  478. 1139 How do I redeem my Amazon.com promotional certificate?
  479. 1143 How do I allow a banned IP address in Personal Firewall?
  480. 1145 How do I remove my ActiveX Controls (ActiveX Objects)?
  481. 1146 How do I update if SecurityCenter doesn't detect an Internet connection?
  482. 1147 What is my estimated hold time when calling Customer Support?
  483. 1149 Why do new messages appear as 'Read' in Eudora after running SpamKiller?
  484. 1154 How do I ensure that Internet Explorer will accept cookies?
  485. 1156 Can SpamKiller be set to automatically delete spam rather than 'Killing' it?
  486. 1157 Why does 'My Account Info' appear when I log in at the McAfee.com homepage?
  487. 1165 How do I remove the YaHa worm?
  488. 1166 Why doesn't my PDA sync with my computer after installing Privacy Service?

  489. 1167 Why do I keep getting update and alert notifications?
  490. 1171 Why doesn't SpamKiller appear in 'My Account Info'?
  491. 1172 How do I register to the McAfee.com UK website?
  492. 1173 How do I purchase a subscription at the McAfee.com UK website?

  493. 1176 How do I install VirusScan Online at the McAfee.com UK website?

  494. 1178 How do I view my account history if I registered at the McAfee.com UK website?
  495. 1179 How do I update my account information if I registered at the McAfee.com UK website?
  496. 1180 How do I get my password if I registered at the McAfee.com UK website?
  497. 1181 How do I register to the McAfee.com German website?
  498. 1182 How do I purchase a subscription at the McAfee.com German website?
  499. 1183 How do I install SecurityCenter at the McAfee.com German website?

  500. 1184 How do I install VirusScan Online at the McAfee.com German website?
  501. 1185 How do I install Personal Firewall at the McAfee.com German website?
  502. 1186 How do I install Privacy Service at the McAfee.com German website?
  503. 1187 How do I view my account history if I registered at the McAfee.com German website?
  504. 1188 How do I update my account information if I registered at the McAfee.com German website?
  505. 1190 How do I get SecurityCenter to recognize SpamKiller as installed?
  506. 1193 How do I update VirusScan 6 using Instant Updater?
  507. 1194 Why doesn't McAfee Central open when I try to run the program?
  508. 1195 Why don't my retail VirusScan settings stay enabled after restarting my computer?
  509. 1196 Although I'm connected to the Internet, why can't I view webpages after installing retail Firewall?
  510. 1198 How do I test my retail VirusScan installation?
  511. 1200 Is McAfee.com sending email from McAfeeTechSuprt@aol.com?
  512. 1202 How do I cancel a free trial to an online service?
  513. 1208 How do I get a receipt for my McAfee.com purchase?
  514. 1209 How do I view my account history if I registered at the McAfee.com MSN website?
  515. 1210 Can I access the Internet if I edit my dial-up settings to never dial a connection?
  516. 1212 How do I get support for NetShield or GroupShield?
  517. 1217 How do I remove W32/Datom.worm?
  518. 1218 How do I remove W32/Kitro@MM?
  519. 1219 How do I remove W32/Elkern?
  520. 1228 How do I remove W32/Frethem.l@MM?
  521. 1229 What’s new in McAfee.com Personal Firewall/Plus?
  522. 1230 What should I expect when I first run Personal Firewall/Plus?
  523. 1231 Why is a program requesting access to the Internet?
  524. 1232 Why is a program requesting server access?
  525. 1233 Why is explorer.exe requesting access to the Internet?
  526. 1234 What is the difference between "Outbound" and "Full" access?
  527. 1235 Why am I seeing an 'Application Has Been Modified' alert?
  528. 1236 When do I need to open ports using System Services?
  529. 1237 When I submit events to HackerWatch, why don't they appear immediately in my submitted events list?
  530. 1238 What are "Security Levels" in Personal Firewall?
  531. 1239 How do I install or update VirusScan Online if a script error occurs at 'Line 167 Char 5'?
  532. 1240 How do I install or update VirusScan Online if 'ActiveX must be enabled' appears?
  533. 1244 Why did VirusScan Online check fewer files in my last scan than my previous scan?
  534. 1246 What is a SuperDAT?
  535. 1249 How do I report suspicious activity?
  536. 1255 What is the difference between viruses, worms, and Trojans?

  537. 1256 How do I remove JS/NoClose?
  538. 1258 How do I remove Exploit-MIME.gen?
  539. 1260 How do I get support for Guard Dog
  540. 1264 How do I install or update VirusScan Online as a Shaw Internet subscriber?
  541. 1267 How do I remove Unsafe JS or JS/IEstart.gen?
  542. 1268 How do I remove W32/Duni.worm?
  543. 1269 What do I do if the script error, "Type mismatch: 'CDate'" appears while scanning for viruses?
  544. 1271 Why do porn pop-ups appear when I go to the McAfee.com website?
  545. 1272 What do I do if my McAfee.com password was sent to me without my request?
  546. 1274 Does SpamKiller support SSL (Secure Sockets Layer) connections?
  547. 1275 How do I remove FTapp?
  548. 1276 How do I add the McAfee.com tab in MSN or Windows Messenger?
  549. 1280 How do I get support for PC Booster?
  550. 1281 How do I install or reinstall PC Booster if I purchased from the Members Only Store?
  551. 1282 How do I get support for AntiCrash?
  552. 1283 How do I remove my browser cookies?
  553. 1291 What do I do if I get an "ADODB Parameter error" when reporting to Hackerwatch?
  554. 1292 Will SpamKiller work with Lotus Notes?
  555. 1313 How do I turn off SpamKiller?
  556. 1314 How does SpamKiller work?
  557. 1315 How do I use SpamKiller?
  558. 1316 How do I change how often SpamKiller filters my mailbox?
  559. 1317 How do I verify my account settings in SpamKiller?
  560. 1318 What do I do if spam is getting through SpamKiller?
  561. 1319 What do I do if SpamKiller is installed but I cannot set up my email account?
  562. 1382 What do I do if I get an XP compatibility warning when installing VirusScan Online?
  563. 1383 How do I remove W32/Chet@MM?
  564. 1384 How do I uninstall retail VirusScan?
  565. 1386 What do I do if Performance Optimizer freezes when checking my hard drive?
  566. 1387 How do I use FileWipe?
  567. 1388 How do I use Application Remover and Application Restorer?
  568. 1389 How do I use QuickClean?
  569. 1390 What do I do if Privacy Service is "missing components"?
  570. 1391 What do I do if I've forgotten my Administrator password to access Privacy Service?
  571. 1392 How do I use Performance Optimizer?
  572. 1583 How do I install SpamKiller if the Security Center installation fails?
  573. 1574 How do I get support for AdSubtract PRO?
  574. 628 How do I install VirusScan Online if the download is freezing at the mcappins.cab file??
  575. 1327 What should I do if I get a blank page when install or updating???
  576. 1401 Will Personal Firewall/Plus work with my Starband satellite connection??
  577. 1497 How can I be sure that I won't get infected by a virus???
  578. 1588 How do I remove Wyx?
  579. 1579 How do I get support for Secure IE??
  580. 1325 How does Rescue work in SpamKiller?
  581. 1379 How do I remove WTC Survivor?

  582. 1488 How do I remove the Opaserv worm?
  583. 1501 What do I do if SecurityCenter fails to initialize correctly?
  584. 1501 What do I do if SecurityCenter fails to initialize correctly?
  585. 1503 How do I schedule scans of my computer?
  586. 1504 How do I fix a script error when scheduling a scan?
  587. 1505 How do I remove Beetle (Big V)?
  588. 1506 How do I open SpamKiller if I've forgotten the password?
  589. 1507 How do I get my $10 rebate for VirusScan Online?
  590. 1508 Where's my rebate for VirusScan Online?

  591. 1509 How do I remove W32/Insane.dam?
  592. 1521 How do I resolve the error message that an error occurred while initializing ActiveShield?
  593. 1527 How do I get support for Secure IIS?
  594. 1543 How long am I entitled to filter updates for SpamKiller?
  595. 1553 What do I do if Windows XP slows down or locks up after installing Personal Firewall/Plus?
  596. 1570 What do I do if my computer locks up or freezes after installing Personal Firewall/Plus?
  597. 1574 How do I get support for AdSubtract PRO?
  598. 1575 How do I get my $10 rebate for Personal Firewall Plus?
  599. 1576 How do I download AdSubtract PRO if I purchased from the Members Only Store?
  600. 1578 How do I download SecureIE if I purchased from the Members Only Store?
  601. 1579 How do I get support for Secure IE?
  602. 1583 How do I install SpamKiller if the Security Center installation fails?
  603. 1585 How do I get support for NeoTrace or NeoWatch?
  604. 1586 What do I do if I can't access secure websites (https) after installing Personal Firewall/Plus?
  605. 1587 How do I remove FriendGreetings.com?
  606. 1588 How do I remove Wyx?
  607. 1602 What do I do if the error, "MVTX has caused an error in MVTV.EXE", occurs??
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